1. What is Third Exit?
Third Exit is a contemporary headwear brand focused on limited-run caps designed around individuality, self-expression and a different way of looking at things.
2. Are Third Exit caps unisex?
Yes. Our caps are designed as unisex pieces and can be worn by anyone.
3. Are the caps adjustable?
Yes. Our caps feature an adjustable back closure, allowing you to adjust the fit according to your preference.
4. How long does delivery take?
Orders are generally delivered within 7–10 working days after dispatch.
Please note that working days are Monday to Friday. Saturdays, Sundays and public holidays are not counted as working days.
5. Will I receive a tracking number?
Yes. Once your order has been dispatched, tracking details will be shared with you so you can track your shipment.
6. Do you accept returns or exchanges?
We currently do not accept returns or exchanges for change of mind, size preference, or personal preference.
Returns or exchanges are only considered if:
- You receive the wrong product, or
- Your product arrives damaged or defective.
7. Why do I need to record an unboxing video?
An unboxing video is required as proof of the condition of the product at the time of delivery.
The video should be continuous and clearly show the package being opened and the product inside.
Without a valid unboxing video, we may not be able to process a damage or wrong-product claim.
8. How long do I have to report an issue?
Any issue with your order must be reported within 24 hours of delivery.
Claims reported after 24 hours may not be accepted.
9. How do I report a damaged or incorrect product?
Please contact us within 24 hours of delivery with:
- Your order number
- A brief description of the issue
- Your complete unboxing video
You can contact us at info.thirdexit@gmail.com or send us a DM through our Instagram page.
10. Can I cancel my order after placing it?
Orders may be processed shortly after being placed. If you need to make a change or cancellation, contact us as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.
11. How should I take care of my cap?
To keep your cap in good condition:
- Avoid machine washing.
- Spot clean when necessary.
- Do not use bleach or harsh chemicals.
- Avoid excessive exposure to water.
- Allow the cap to air dry naturally.
- Store it in a cool, dry place when not in use.
12. Are Third Exit caps limited edition?
Selected designs are released as limited editions, meaning they are produced in limited quantities. Once a limited-edition design sells out, it may not be restocked.
13. What if my order arrives damaged?
Do not discard the packaging. Record and keep your complete unboxing video, then contact us within 24 hours of delivery at info.thirdexit@gmail.com or through Instagram. Our team will review the issue and guide you through the next steps.
14. What if I receive a different cap from the one I ordered?
If you receive the wrong product, keep the product and packaging and contact us within 24 hours of delivery. Your order number and complete unboxing video will be required to process the claim.
15. Do you ship across India?
We currently offer shipping within India. Delivery timelines may vary depending on the destination and courier service.
16. What happens if I miss my delivery?
If you miss a delivery attempt, the courier may make another attempt or contact you using the details provided with your order. Please ensure your shipping address and contact number are accurate when placing your order.
17. Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us as soon as possible. Address changes may not be possible once the order has been processed or dispatched.
Need help with your order?
Email: info.thirdexit@gmail.com
Instagram: DM us on our official Instagram page.