We currently do not offer returns or exchanges for change of mind, size issues, or personal preferences.
Returns/exchanges are only accepted if:
- Wrong product received: You received a different product from the one you ordered.
- Product damaged: The cap arrives damaged or defective.
Unboxing Video Required
A continuous unboxing video is mandatory for any return or exchange claim. The video must clearly show the package being opened and the product inside.
No unboxing video = no return or exchange.
Report Within 24 Hours
Any issue must be reported within 24 hours of delivery. Requests made after this period may not be accepted.
To raise a query, contact us through:
Email: info.thirdexit@gmail.com
Instagram: DM us on our official Instagram page
Please include your order number, a brief description of the issue, and the complete unboxing video when contacting us.